Nondiscrimination & compliance

Nondiscrimination notice

Big Hearts Home Health complies with applicable federal civil rights laws, including Section 1557 of the Affordable Care Act, and does not discriminate on the basis of race, color, national origin, age, disability or sex. We do not exclude people or treat them differently because of these characteristics.

• Free aids and services for people with disabilities, such as qualified sign language interpreters and written information in other formats
• Free language services, including qualified interpreters and information written in other languages

If you believe we failed to provide these services or discriminated in another way, contact our Civil Rights Coordinator at (855) 902-2273 or info@bigheartshomehealth.com. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at 1-800-368-1019 or ocrportal.hhs.gov.

Language assistance

Español: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (855) 902-2273.

Tiếng Việt: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (855) 902-2273.

中文: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (855) 902-2273。

Accessibility

We aim to meet WCAG 2.1 AA. If any part of this site is hard to use, call (855) 902-2273 and we will help.

Licensing

Licenses are issued to Big Hearts Home Healthcare Services Inc.

Texas: Texas Health and Human Services Commission Home and Community Support Services Agency (HCSSA) license #025301. Authorized categories: Licensed Home Health Services and Personal Assistance Services. Effective September 4, 2026; expires September 4, 2029.

Illinois: Illinois Department of Public Health provisional Home Health Agency license #1012396, expiring June 23, 2027. The certificate lists Skilled Nursing, Personal Care. The accompanying notice approves service in Cook, Lake, DuPage counties.

Michigan: Michigan does not issue a state license for home care agencies, so Michigan services are not provided under a state license. States listed as "coming soon" are not currently served.

Employment

We are an equal opportunity employer and conduct criminal background checks and state registry checks (such as the Texas Employee Misconduct and Nurse Aide Registries and the Illinois Health Care Worker Registry) as required by law.