Here are our most frequently asked questions. If your question isn’t answered here please feel free to contact us.
At Big Hearts Homecare, we offer a wide range of compassionate and comprehensive services designed to meet your needs with empathy, clarity, and cultural sensitivity. Our cultural safety policy ensures that all services are delivered with respect for your cultural background, values, and traditions. Here are the services we provide, tailored to ensure cultural safety:
The cost of our services depend on the type of care and number of hours required. An accurate answer can be provided by phoning us and detailing your requirements or during the free in-home assessment. In general, our prices are extremely market-competitive. We offer you a range of options such as subsidized community services and also work with insurance companies.
We service all of California, Washington State, Florida, Texas and Arizona
No. We have various services offered to different types of care recipients, such as:
We believe in building rapport and fruitful relationships with you. That is why we focus our efforts on matching you with a suitable caregiver and sending them to you whenever you need us.
Of course! Call our office up to 24 hours before the next visit and modify the service or schedule. In the case of an emergency call us at any time and let us know how we can help you.
We believe in building rapport and fruitful relationships with you. That is why we focus our efforts on matching you with a suitable care worker and sending them to you whenever you need us.
We carefully select your care worker to match:
Yes we do. We understand you might have certain preferences and we will match your needs.
We offer our services 24/7 and work through holidays. To book a service, call us anytime Monday to Friday between 8am and 6pm
Yes. We have a team of caregivers that speak the most common second languages in your area. If you require them to communicate in a specific language, then please indicate that in your free in-home assessment.
Whether you need our services or haven’t decided yet, we will send a medical consultant to your residence for a free consultation. In this consultation, we assess your need for our services and how we can help you achieve your goals. After the in-home assessment, we create a personalized plan and assign you a suitable caregiver to visit you.
Choosing Big Hearts Homecare offers several distinct advantages:
Yes, Big Hearts Home Healthcare protects your confidentiality. All of our caregivers sign a confidentiality agreement and your information is not shared with any third-parties.